In this edition ... Initiative ... Conversations With Yourself ,,, Why Employees Resist Process .... Language ad the pursuit of Happiness ...
Here is your weekly installment of Tuesday Traction Points - Key things I'm seeing and experiencing that give me, and the entrepreneurs I work with, Traction!
"The only way to get initiative is to take it.
It’s never given.And some people hesitate to take it, perhaps because they’re worried that we’ll somehow run out.
We’re not going to run out. It’s a self-renewing resource.
From an early age, most of us were taught to avoid it. Do your homework. Take out the trash. Wait to get picked. Wait to get called on. Become popular. Fit in. Maybe stand out, but just a little bit. Failure is far worse than not trying.
The alternative is to take some initiative. On behalf of those you seek to serve.
Go ahead, there’s plenty to go around."
WHY EMPLOYEES RESIST PROCESS (AND WHAT TO DO ABOUT IT)
“It’s consistency, not smiles that keep customers coming back.” Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to people. If you’ve invested time, money and resources to implement a new reporting process to manage workflow and information, you probably know what I mean. Usually, just over half of the employees are using it a year later. Why?
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Book I've been Re-Reading
A few years ago, Chalmers Brothers , the author of Language and the pursuit of Happiness, conducted a workshop I attended. The first thing I learned at the workshop is that Chalmers Brothers is one person (I thought it was a duo like Chip and Dan Heath)! This week I was privileged to have a phone conversation with Chalmers in preparation for a workshop I'm conducting. What a great guy he is!
Chief among the ideas in the book is that speaking is a creative act (remember last week's quote by Jay Z), not merely a descriptive one. The book talks about how people and teams use language to coordinate and create all the actions that make life and business work.
I recommend the book because it breaks down the key elements of language for ensuring the commitments we make are ones we will keep!