In this edition ... Making Better Promises ... Why is it So Hard to Trust? ... What's Your Secret Sauce?
Here is your weekly installment of Tuesday Traction Points - Key things I'm seeing and experiencing that give me, and the entrepreneurs I work with, Traction!
Making Better Promises
This week, I’ve been thinking about the idea that some promises seem hard to keep and others seem easy to keep. Why is that? What causes us to keep a promise? What might cause us to not keep a promise? What might be the impact of making better promises in the first place?
Wait. What? A “better” promise? Is there such a thing as a better promise? Yes, I believe there is.
Why We Need a Better Promise
I would bet that I have broken more promises due to poor “setup” than for any other reason. What I mean by poor setup is that after the promise was made, there were still elements that were unclear. A lack of clarity about what was to be done, when it was to be done, why it needed to be done, how it needed to be done, etc…
Requests and Responses
What’s so hard about setting up a good promise? Isn’t a promise just one person making a request, and another person giving a response? The answer is “Yes, a promise is a request and a response.” and “No, it’s not that simple.”
In understanding the distinctions in the realm of making and keeping promises, we can know better, do better and be better! If you and your entire organization could do a better job with making and keeping promises, I promise you that a better understanding of the ideas that follow will make a difference for you!
Read more of this article on my Blog (7 minutes)
Quote I'm Pondering...
People ask, "Why is it so hard to trust?”
I ask, "Why is it so hard to keep a promise?"
WHAT'S YOUR SECRET SAUCE?
No one cares what you do.
I know this seems a bit harsh but it is a reality. There are many other companies that do what you do and can fulfill the need your company currently fills.
But can they do it HOW you do it?
It is not the "What" that your customers care about, it is the "How you do what you do" that makes you special. So, why is it that so few companies have documented their “How” ?
Read More (3 minutes)