What is the Role of the Integrator?
To quote the book Rocket Fuel, “an integrator’s role and skills are quite unique. For an organization, they are the glue, the Visionary’s right hand; they beat the drum and make sure the trains run on time. You may hear them referred to as the #2, president, COO, general manager, or chief of staff. Who is the integrator in your organization?”
I am coming across more resources for, and opinions about, the critical role of the Integrator in companies running EOS®.
For example, a new Integrator User Group has emerged. Integrators from all over the world are coming together to hear a brief presentation and then break out into small groups to process topics together using the Issues Solving Track™. I’ve been fortunate to facilitate a few of the breakout groups. And I see integrators getting great value by talking with other integrators about the way they do things in their companies. In great EOS fashion, they are sharing experience, not theory, to help their Integrator peers work through all sorts of situations in their companies. If you are an integrator, or know one, check out the Integrator User Group.
What Integrators Do
In a blog post entitled The Emergence of the Integrator, Max Hansen, CEO and Visionary at Y Scouts (a leadership search firm), wrote in his blog that he sees Integrators primarily doing these four things:
- Drive the Culture through execution
- Great Integrators are relentless learners
- They are brutally honest
- They take almost everything off the CEO’s plate
Max said, “Great Integrators are hard to come by and in high demand. And in my opinion, as a Visionary, the Integrator is the person who really drives the model. They are the lynchpin for EOS®.
I thought Max brought some interesting perspective. So I commented on his post in LinkedIn with my ideas on what it looks like to drive culture through execution, and what it means for an Integrator to be “brutally honest”.
Culture Through Execution
“A key factor I see in my successful EOS clients is the way an integrator fosters TRUST!
“Culture is defined by Core Values. But no matter what your core values are, they are either amped up… or diminished… in proportion to the trust amongst members of the leadership team. When an integrator “drives culture through execution,” as Max suggests, she is really fostering trust. She does this by “Leading” with a vision of where the team is going, “Managing” by INspecting what she EXpects, and holding people “Accountable” for delivering results.
“Brutal Honesty and trust with the Visionary is key. And when a good integrator runs a Level 10 Meeting, they foster trust on the whole Leadership Team. How? They do the following:
– Relentlessly encourage healthy conflict during Issue processing.
– Push a team – that’s not pushing themselves – to explore the boundaries of an issue.
– Demand different points of view. By doing so, they get full clarity, which makes full commitment possible. This makes accountability possible and results in high performance!
My final thought was this: “A great Integrator is a beacon of light. No darkness. No fear. Just steady trusted performance!.”
Learn more about the role integrators play in a company running EOS? I’ll give your leadership team 90 minutes to show you the tools you and your Integrator can use together to Build a Better Business and Live a Better Life! Click on the green button to the right and schedule a time that works for you!
Be great this week!