We Do the Right Thing
We’re transparent, open and authentic. We seek winning outcomes by extending trust! Doing the Right Thing is another one of the Traction Point Core Values.
What is the Right Thing?
I think ‘the right thing’ is being deeply considerate of the group or individual impacted by ‘the thing’. For example, if a vendor ships me the wrong thing when I place an online order, the right thing is for them to expedite a correct shipment of what I ordered.
Last week we said Integrity is about the state of being whole or complete, unbroken and unimpaired. When we keep our word to others and to ourselves, we are in integrity!
Doing the right thing is more closely aligned with two other terms we explored last week. Morality is about generally accepted standards in a given society and era of that society. Ethics is about the agreed upon standards of a group.
Enron is a famous example of a group of unethical business executives going against the Generally Accepted Accounting Principles (GAAP). There is a current conversation about Travel Bans related to Coronavirus being unethical. Many studies have shown the bans do not effectively slow the spread of the virus and they have economic impact on targeted groups and individuals. The World Health Organization has set standards among the nations of the world to reduce the spread of disease. Travel Ban is not one of the agreed upon standards of this group.
Some Right Things
It’s the right thing to …
- be courteous
- say thanks when you’ve received good service … and when others allow you to serve them
- assume positive intent, extend trust and collaborate
- be open and honest
- look for abundance … make the pie bigger when you negotiate
- be respectful … not necessarily the ‘yes sir’, ‘no sir’ kind of respect … you can fake this … I’m talking about the kind of respect that looks in someone’s eyes and sees an individual with unique experience and perspective. The kind of respect that believes every person can bring value to a situation
- get paid only when you have delivered value
Right Things in Rehab
A few months ago I related the story of my brother’s family being in a tragic car accident. After more than a month of being in a coma, my brother’s youngest, Tucker, moved from the intensive care unit to a traumatic brain injury rehab center.
One of the therapists at the center quickly stood out as a star. She not only demonstrated the right things listed above; she was just so engaged it made all of us … even those of us who are 1000 miles away … feel special.
We heard about her coming to visit Tucker on her own time after he had been assigned to another wing of the center … and on these visits she offered more care … going above and beyond with muscle massage and kind words. This PT doctor extended love.
Another key ‘Right Thing’ was done! The Physical Therapist offered hope! One day after some particularly difficult therapy, she stated to my brother “You know Jay, he’s going to walk out of here!” This was not received as a ‘sugar-coated’, ‘giving sunshine’ kind of promise. She said it with sincerity, and we all believe it. We know she sees lots of patients, and even though we see that there is still a long way to go until Tucker is back on his feet, we believe it will happen because we see progress, and we trust this amazing therapist! (You can see an update on Tucker’s progress here.)
More Right Things
This Story Highlights a Few Other Right Things
It’s the right thing to …
- go above and beyond
- be really kind … do unto others as you would have done unto you
- help people see a way to a brighter future
Now let’s all go do the right thing!
Coach, Facilitator, Speaker
Professional EOS Implementer